Returns & Exchanges

At Gaia Marketplace, we want you to love your fashion finds; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our sustainable return process ensures that your items are handled with care while minimizing our environmental footprint.

1

Initiate Your Request

Log into your Gaia account and navigate to the 'Order History' section to select the items you wish to return and receive a digital return authorization.

2

Package Your Items

Place the unworn garments back into their original eco-friendly packaging, ensuring all designer tags and security seals remain intact.

3

Label and Ship

Download and print the pre-paid carbon-neutral shipping label provided in your email and drop the package off at any authorized courier location.

4

Inspection and Refund

Once our quality control team verifies the condition of your return, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing